Why can't I see pop-up messages when I use the Instant Play software?

Your browser’s pop-up blocker may be on. You can change your settings to allow pop-ups from just bpremium. Here's how:

For Internet Explorer users:

  1. Go to the Tools menu in Internet Explorer.
  2. Select 'Internet Options'.
  3. Select the 'Privacy' tab.
  4. In the Pop-up Blocker section, click the 'Settings…' button (if this is not available, you will need to check the Block pop-ups box and the 'Settings…' button will become active).
  5. Enter www.bpremium.de in the 'Address of Web site to allow' text box, and click 'Add'.

For Firefox users:

  1. Go to the Tools menu in Firefox.
  2. Select 'Options'.
  3. Select the 'Content' tab.
  4. Check the 'Block Popup windows' option and click on 'Allowed Sites'.
  5. Enter http://www.bpremium.de in the 'Address of web site' text box and click 'Allow'.
  6. Check that www.bpremium.de has been added to the list of web sites that are allowed to open pop-up windows, then click the 'Close' button. You should now be able to see pop-up messages. If you are still having problems, please contact our Customer Service team.

You can un-check the 'Block pop-ups' box. This will allow pop-ups from any site to appear on your computer. However, we do not recommend this as it might compromise your system security.